New Studies in Global IT and Business Services Outsourcing

New Studies in Global IT and Business Services Outsourcing

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This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.For example, at the international CPG company (case study 4), the supplier organization implemented the role of customer operations director. The customer operations director was fully responsible for the service delivery and reporting to theanbsp;...

Title:New Studies in Global IT and Business Services Outsourcing
Author: Julia Kotlarsky, Leslie P. Willcocks, Ilan Oshri
Publisher:Springer Science & Business Media - 2011-10-20

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