Managing Electronic Services

Managing Electronic Services

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This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.A BMW does the same transportation work for you as a Volkswagen, but it has considerably higher status. ... Using electronic services may today carry some status in its own right, but this will not last. ... System Acceptance Factors For non- compulsory information systems, it is well known that user acceptance of the system isanbsp;...

Title:Managing Electronic Services
Author: Ake Grönlund, L. Albinsson
Publisher:Springer Science & Business Media - 2012-12-06

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