IT Practitioners
Provides all the underpinning knowledge needed to pass BTEC First Diploma. - Learning objectives help the students focus on what they need. - Up-to-date case studies bring the subject to life and allow students to apply theory to practice. - Assessment activities test students' knowledge and understanding. - 'Jargon Buster' sections explain IT terminology. - The Tutor Resource File contains everything you need to deliver the course including case studies, photocopiable worksheets, lesson plans and answer sheets, as well as an accompanying CD-ROM containing PowerPoint slideshows, customisable worksheets and interactive exercises.One example would be for Modern Mobiles to have a customer feedback form on their website, so that they can get ... sent in by normal postal services, and could be actioned immediately by the organisation to give a good customer service.
| Title | : | IT Practitioners |
| Author | : | K. Mary Reid, Alan Jarvis, Tracey Stump |
| Publisher | : | Heinemann - 2003 |
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