COBIT User Guide for Service Managers
Figure 5 shows an example set of metrics for the IT process DS1 Define and manage service levels. Both ITIL and CobIT provide guidance on how to define and break down business objectives and create monitoring metrics based on the anbsp;...
| Title | : | COBIT User Guide for Service Managers |
| Author | : | IT Governance Institute |
| Publisher | : | ISACA - 2009 |
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